Customer Support Night Shift (Sign-On Bonus)

• Receive support requests and issues related to software platforms.
• Effectively process the first step of analysis to determine the impact/scope of the raised requests/issues.
• Respond to customer queries in a timely and accurate way, via email or chat
• Identify customer needs and help customers use specific features
• Follow up with customers to ensure their technical issues are resolved
• Feedback to issue owners in a timely manner with useful information.
• Support and resolve the in-house application issues using critical thinking and logical reasoning.
• Communicate the problems and resolutions to the development team to improve
• Update our internal question hub with information about technical issues and useful discussions with customers!
• Assist the development team members with testing and debugging.
• Working Hours
  - Schedule: 40 hours per week with a fixed weekly schedule.
  - Shift structure: 8 hours per day (including a 1-hour break), 5 days per week.
  Shift options:
  - Morning shift: 5:00 AM – 2:00 PM (1-hour break)
  - Night shift: 11:00 PM – 8:00 AM (1-hour break)
  - Days off: 2 days per week.
  Please note that working shifts may be adjusted based on the company’s operational needs and your manager’s assignment.

Compensation & Benefits:

• Competitive salary with 13th-month pay and performance bonus.
• Paid sick leave, maternity leave, and vacation days.

Work Environment:

• Agile-Scrum methodology with flexible work hours.
• Talented people from all over Vietnam and the world.
• International team for global career growth.
• State-of-the-art equipment provided.
• Beautiful working environment near Danang's city center (Dragon Bridge) and Hanoi office.

Health & Wellness:

• PVI health care program & annual health checks.
• Sports clubs (football, badminton) & company retreats.
• Modern pantry for relaxation.

Professional Growth:

• Training, mentoring & e-learning opportunities.
• 1-2 performance reviews annually.
• Potential opportunities to join a fast-growing company.

• You have more than 1 year of experience in Customer Support/Customer Service in any field.
• You communicate fluently and confidently in English, especially in writing and speaking.
• You’re comfortable working night shifts, including weekends or overtime if needed.
• You’re able to work effectively under pressure, with a proactive and responsible attitude.
• You have a strong willingness to learn and adapt to new challenges.

[Nice to have]

• Experience in technical support or customer support in IT.
• 1 year of experience in a Business Analyst, Software Tester, or similar role.