Technical Support (Weekend Rotation)

We’re looking for a Technical Support Engineer who can be the first point of contact when coaches and customers encounter technical issues, especially during weekends, when activity on our platform peaks. You’ll troubleshoot, investigate, and work closely with our engineers to deliver quick, effective solutions.

Everfit’s platform is busiest on weekends, when many coaches are onboard or upgraded. That’s why this role includes working weekends (Saturday & Sunday) plus three weekdays, so we can give our customers the best experience when they need it most.

• 1–3 years in Technical Support, DevOps, QA, or a customer-facing engineering role.
• Strong understanding of HTTP/REST, debugging requests & JSON payloads.
• Basic database skills — run simple SQL queries and use MongoDB commands.
• Familiarity with log tools (Datadog, Grafana Loki) and basic Linux commands.
• Clear written & spoken English, with a problem-solving, ownership mindset.

Compensation & Benefits:

• Competitive salary with 13th-month pay and performance bonus.
• Paid sick leave, maternity leave, and vacation days.

Work Environment:

• Agile-Scrum methodology with flexible work hours.
• Talented people from all over Vietnam and the world.
• International team for global career growth.
• State-of-the-art equipment provided.
• Beautiful working environment near Danang's city center (Dragon Bridge) and Hanoi office.

Health & Wellness:

• PVI health care program & annual health checks.
• Sports clubs (football, badminton) & company retreats.
• Modern pantry for relaxation.

Professional Growth:

• Training, mentoring & e-learning opportunities.
• 1-2 performance reviews annually.
• Potential opportunities to join a fast-growing company.

• 1–3 years in Technical Support, DevOps, QA, or a customer-facing engineering role.
• Strong understanding of HTTP/REST, debugging requests & JSON payloads.
• Basic database skills — run simple SQL queries and use MongoDB commands.
• Familiarity with log tools (Datadog, Grafana Loki) and basic Linux commands.
• Clear written & spoken English, with a problem-solving, ownership mindset.

[Nice to have]

• Advanced Postgres, Redis, or MongoDB skills.
• AWS or GCP exposure (CloudWatch, S3, IAM, etc.).
• Mobile debugging experience (Xcode Organizer, Android logcat).
• Scripting ability in Python, Bash, or Go for automation.